Software Implementation Consultant

Location: Blue Bell, PA

Department: Pro Serv

Type: Full Time

Min. Experience: Entry Level

MAM Software Group, Inc. (NASDAQ Capital Markets: MAMS) is a leading global provider of on-premise and cloud-based software solutions for the automotive aftermarket and other industries

We are currently recruiting for the position of Professional Services Consultant within the growing professional services team.  Professional Services is responsible for the implementation, set up and training on MAM’s Autopart product.

The role will be carrying out additional work for “live” Customers, carrying out additional setup, documentation, training, creating reports and assisting in a variety of tasks that aren’t carried out by our support services.

It will be based from the Blue Bell Office, however travel may sometimes be required, initially this will be kept to a minimum.

The role can be extremely varied and challenging, but full training will be provided.

Responsibilities

Provide high quality Customer service to existing MAM clients
Creating documentation for MAM products, including generation of training videos
Conducting remote Customer training courses
Creating online training materials
Amending and creating reports
Amending and creating document layouts
Implementing changes and additional modules for “post-live” Customers

Requirements

Bachelor’s Degree
0-2 years’ experience in an IT based role would be desirable but not essential, as would knowledge of, or an interest in, Computer Hardware.
Must be a “self-starter” who works well under their own initiative and as part of a team.
A willingness to travel

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